The computing environment at MIT includes a wide range of information technologies and resources. Information Systems and Technology (IS&T) supports MIT’s education, research, and administration by providing infrastructure, services, systems, and support for the community’s computing needs.
MITnet. MIT’s network infrastructure in the Cambridge/Boston area is made up of more than 7,500 miles (12,070 km) of fiber, over 10,000 wireless access points, and 4,000 switches that provide on-campus wired connectivity. The MIT Kendall Wi-Fi network covers approximately 1,000,000 ft2 (92,903 m2) of outdoor space in the Kendall Square area and surrounding neighborhoods. The MIT Regional Optical Network—a 2,500 mile (4,023 km) optical ring—connects the MIT network to New York City and about 10 other locations, including the Massachusetts Green High Performance Computing Center. MIT’s 100-gigabit backbone supports connections to Internet2 and the Energy Sciences Network, which in turn provides access to the CERN Large Hadron Collider. MIT also has 10-gigabit dedicated connections to Amazon, Comcast, and Apple, as well as dual redundant 10-gigabit links to the commodity internet.
Services and software. IS&T provides extensive IT services and software to the MIT community:
- Email and productivity applications through Microsoft Exchange and Office Online
- The Canvas course management system
- Collaboration services, including Dropbox, Zoom, and Slack
- Enterprise cloud platforms, including Amazon Web Services and Google Cloud Platform
- Secure computing services and software, including Duo two-factor authentication
- Managed servers through a hybrid cloud environment
Systems. IS&T maintains core Institute systems, including the infrastructure, applications, and databases that support MIT’s administrative, academic, and research activities.
Support. IS&T Support teams handle approximately 80,000–90,000 support requests each year. IS&T teams provide 24/7 IT help by phone or email to the MIT community, as well as direct support to more than 50 departments, labs, and centers. The Knowledge Base draws on the cumulative IT expertise at MIT to deliver close to 11,000 self-help articles.